My Energy Optimiser Privacy Policy

Who we are

Our Website address is myenergyoptimiser.co.uk 

The type of personal information we collect and why we collect it

We currently collect and process the following information:

  • Membership Personal identifiers, contacts and characteristics (for example, name, and contact details for billing, and for the purposes of providing the service. 
  • Settings | Property Address for the property to be integrated in to the service. This is required for the service to function.
  • Settings | Electricity Account Electricity Supplier, Account Name and API Key. Required for the service to function. 
  • Settings | Solar Inverter Account Solar Inverter Supplier, Account / User Name and API Key. Required for the service to function. 
  • Settings | Solar Panels Panel Installation details. Required for the service to function. 
  • Settings | Application Settings required for the service to function as the Customer requires. 
Most of the personal information we process is provided to us directly by you as described above for the reasons described above
By providing your account name and API key (for example Electricity and Solar Inverter Account) we will have access to data held and made available by the supplier’s application programming interface. This may include personal information such as the property details where the electricity (or equivalent) service is provided, the date the service was installed / commissioned, the details of your supply tariff’s and similar. We use public available API documentation to develop our service and therefore should you require full details of the data made available by the API, please ensure you make reference to your suppliers API documentation. 
The information we share with others and why we share it

As described in the terms and conditions we may share the information we obtain directly or indirectly with you to others. Currently these are:

  • Electricity Account We share your account name and API key with your electricity supplier for the purposes of obtaining your Electricity Account data which includes your electricity consumption and tariff details.
  • Solar Inverter Account We share your account name and API key with your solar inverter supplier for the purposes of obtaining your Solar Inverter Account data which includes the energy consumption and generation from your inverter meter and details of your installation such as the address and commissioning dates.
  • Property location We share the Latitude and Longitude of your property with an external service (through an API) to obtain the forecast solar generation for your location
  • Solar Panel Installation details We share the Declination, Azimuth and Power or your solar panels with an external service (through an API) to obtain the forecast solar generation for your location.
  • Hosting Provider All our data is hosted by an external histing provider therefore we share all data with that provider.
The lawful bases for processing this information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

  • Your consent. You are able to remove your consent at any time. You can do this by terminating your agreement. After 30 days your data will be removed. 
  • We have a legitimate interest as without processing your data we can not provide you the service. 
How we store your personal information

Your information is stored by our hosting provider who hosts our service, “Fasthosts”. Access to our service is via http with a security certificate to protect the data in transit. We recommend you use Two Factor Authentication to provide additional security to your data in transit and at rest.  

We store your data for one year while you maintain an agreement with us. When you terminate your agreement, your data is deleted from the server after a period of 30 days. 

Your data protection rights

Under data protection law, you have rights including:

  1. Your right of access – You have the right to ask us for copies of your personal information.
  2. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  3. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  4. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
  5. Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  6. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights.  If you make a request, we have one month to respond to you.

If you exercise your rights described in items 3 through to 6 above, it is likely that we will need to (with prior notice) terminate your agreement as we will not be able to provide the service described in the agreement.  

Please contact us at using the contact form if you wish to make a request.

version 1.1  August 2023

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Admin Notice

New Menu Structure

In readiness for an update to the app, the following changes have been made to the menu structure.

A new top level “Schedule” menu has been added. It’s expected you will access this frequently. Under the top level “Schedule” menu you will find:

  • Schedule Summary Table (previously found under the Dashboard menu)
  • Charge and Discharge Schedule Settings (previously found as separate tabs under the settings)
  • Activity Summary (previously found under the Dashboard menu)
  • Activity Log (previously found under the Dashboard menu)

The “Settings” Menu has been renamed “MyEO Account Settings” and has been moved to the “Account” menu. It now only contains settings that you should need initially / infrequently.

Admin Notice

Octopus Economy 7 Tariff Compatibility

An issue with collecting tariff data for those on Economy 7 has been identified. At this time we can not reliably get the time periods for switching between day rates and night rates for individual accounts. As such the service is not currently compatible with Economy 7. We apologise for the inconvenience, and we are exploring ways we can resolve this. If you have subscribed and are on Economy 7 please get in touch via the contact form.