My Energy Optimiser Privacy Policy

Who we are

Our Website address is myenergyoptimiser.co.uk 

The type of personal information we collect and why we collect it

We currently collect and process the following information:

  • Membership Personal identifiers, contacts and characteristics (for example, name, and contact details for billing, and for the purposes of providing the service. 
  • Settings | Property Address for the property to be integrated in to the service. This is required for the service to function.
  • Settings | Electricity Account Electricity Supplier, Account Name and API Key. Required for the service to function. 
  • Settings | Solar Inverter Account Solar Inverter Supplier, Account / User Name and API Key. Required for the service to function. 
  • Settings | Solar Panels Panel Installation details. Required for the service to function. 
  • Settings | Application Settings required for the service to function as the Customer requires. 
Most of the personal information we process is provided to us directly by you as described above for the reasons described above
By providing your account name and API key (for example Electricity and Solar Inverter Account) we will have access to data held and made available by the supplier’s application programming interface. This may include personal information such as the property details where the electricity (or equivalent) service is provided, the date the service was installed / commissioned, the details of your supply tariff’s and similar. We use public available API documentation to develop our service and therefore should you require full details of the data made available by the API, please ensure you make reference to your suppliers API documentation. 
The information we share with others and why we share it

As described in the terms and conditions we may share the information we obtain directly or indirectly with you to others. Currently these are:

  • Electricity Account We share your account name and API key with your electricity supplier for the purposes of obtaining your Electricity Account data which includes your electricity consumption and tariff details.
  • Solar Inverter Account We share your account name and API key with your solar inverter supplier for the purposes of obtaining your Solar Inverter Account data which includes the energy consumption and generation from your inverter meter and details of your installation such as the address and commissioning dates.
  • Property location We share the Latitude and Longitude of your property with an external service (through an API) to obtain the forecast solar generation for your location
  • Solar Panel Installation details We share the Declination, Azimuth and Power or your solar panels with an external service (through an API) to obtain the forecast solar generation for your location.
  • Hosting Provider All our data is hosted by an external histing provider therefore we share all data with that provider.
The lawful bases for processing this information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

  • Your consent. You are able to remove your consent at any time. You can do this by terminating your agreement. After 30 days your data will be removed. 
  • We have a legitimate interest as without processing your data we can not provide you the service. 
How we store your personal information

Your information is stored by our hosting provider who hosts our service, “Fasthosts”. Access to our service is via http with a security certificate to protect the data in transit. We recommend you use Two Factor Authentication to provide additional security to your data in transit and at rest.  

We store your data for one year while you maintain an agreement with us. When you terminate your agreement, your data is deleted from the server after a period of 30 days. 

Your data protection rights

Under data protection law, you have rights including:

  1. Your right of access – You have the right to ask us for copies of your personal information.
  2. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  3. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  4. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
  5. Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  6. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights.  If you make a request, we have one month to respond to you.

If you exercise your rights described in items 3 through to 6 above, it is likely that we will need to (with prior notice) terminate your agreement as we will not be able to provide the service described in the agreement.  

Please contact us at using the contact form if you wish to make a request.

version 1.1  August 2023

Planned Maintenance

From 11am Saturday 16th Nov

Following the outage earlier this week, I’ve decided to move the website/service to a new hosting provider. While the outage prompted the timing, it wasn’t the only reason.

The key benefit of the move is increased computing resources, which are essential given that the site processes hundreds of commands every 30 minutes. 

Migration Timing and Impact

The migration will start at 11 am Saturday, 16th November. Unfortunately, migration can take 24–48 hours, but it is often much quicker.

During this time:

  • Maintenance Mode: The site will be in maintenance mode (inaccessible) to freeze the database and pause account changes.
  • Automation: Scheduled automation should continue, but there may be a brief gap when the internet transitions to the new server.
  • Temporary Issues: Some features, such as charts and parts of the dashboard, may not work immediately after migration. These will be fixed as quickly as possible.

If you’d like me to temporarily pause your settings at 11 am to allow manual control, please let me know. I will also be able to access the settings during the majority of the migration for last minute changes. 

Richard