Security Matters

Sensitive data such as you Inverter API key is encrypted in our database. Choose to enable Two Factor Authentication on your account preventing access if your password is compromised. 

Caring for your data

When you use our service, we need to collect some personal information. To keep your data safe while it travels between your device and our servers, we employ the power of SSL (Secure Socket Layer) encryption. This technology ensures that your information remains confidential and protected when in transit. We go the extra mile with AES-256 encryption within our database. This robust encryption method secures crucial data like your postcode and the essential API keys required to make our service functional. We offer you the option to enable Two-Factor Authentication (2FA). This extra layer of protection adds another level of security to your own account. It’s like having an additional lock that requires a unique code from your end to access your account.

Encryption at Rest

We’ve implemented AES-256 encryption within our database. This state-of-the-art encryption standard keeps your your postcode and the essential API keys necessary for our service’s smooth operation, shielded in the database. AES-256 stands for Advanced Encryption Standard with a whopping 256-bit key length. Even in the unlikely event of a breach of the database, your data remains safely encrypted.

Two Factor Authentication

Two-Factor Authentication (2FA) is like having a double lock on your online accounts. In addition to your regular password, 2FA adds an extra step to verify your identity. Once enabled, when you log in, you’ll need to obtain a special code from your authentication app that you need to enter. This means even if someone knows your password, they can’t get in without that unique code from your phone. It’s an easy way to keep your accounts safe and secure.

Admin Notice

New Menu Structure

In readiness for an update to the app, the following changes have been made to the menu structure.

A new top level “Schedule” menu has been added. It’s expected you will access this frequently. Under the top level “Schedule” menu you will find:

  • Schedule Summary Table (previously found under the Dashboard menu)
  • Charge and Discharge Schedule Settings (previously found as separate tabs under the settings)
  • Activity Summary (previously found under the Dashboard menu)
  • Activity Log (previously found under the Dashboard menu)

The “Settings” Menu has been renamed “MyEO Account Settings” and has been moved to the “Account” menu. It now only contains settings that you should need initially / infrequently.

Admin Notice

Octopus Economy 7 Tariff Compatibility

An issue with collecting tariff data for those on Economy 7 has been identified. At this time we can not reliably get the time periods for switching between day rates and night rates for individual accounts. As such the service is not currently compatible with Economy 7. We apologise for the inconvenience, and we are exploring ways we can resolve this. If you have subscribed and are on Economy 7 please get in touch via the contact form.